❓ Frequently Asked Questions
Answers to all your questions about 7c7c
From deposits to account security — everything you want to know before and after you start playing at 7c7c, all in one place.
Welcome to the 7c7c FAQ page. Here we have provided detailed answers to the most frequently asked questions on four main topics — deposits, identity verification (KYC), account security, and responsible gambling. If you cannot find the information you are looking for, contact our support team directly via 24/7 live chat or email.
Frequently Asked Questions
Deposits
The minimum deposit at 7c7c is ৳300 — and this applies to all payment methods including bKash, Nagad, Rocket, Upay, and bank transfer. You can recharge your account with ৳300 or more and start using it in games right away.
7c7c itself does not charge any deposit fee. However, your mobile banking operator may deduct their own charges when you send money or make a payment from your bKash, Nagad, or Rocket account. For bank transfers, the relevant bank's transfer charges may apply.
In some cases there may be a short delay due to the banking network. If a reasonable amount of time has passed after sending the money and your balance still hasn't updated, contact us on live chat with your transaction ID or reference number. The support team will verify and resolve the matter promptly.
Log in to your 7c7c account, go to the Deposit section, and select bKash as your payment method. Enter the amount as shown in the instructions and send money to the designated bKash number. Once sent, add the transaction ID to the form. Minimum amount is ৳300.
Yes, Nagad is one of the main payment methods at 7c7c. Just like bKash, select Nagad from the deposit menu, make the payment to the indicated number, and submit the transaction ID. Deposits via Rocket, Upay, and bank transfer work the same way.
Identity Verification (KYC)
Yes, this is very important. The name on your 7c7c account must match the name on your bKash, Nagad, Rocket, Upay, or bank account. If the names do not match, withdrawals may be held up and the verification process may be delayed.
A National ID card (NID) is generally the most accepted document. A passport or driving licence may also be used. All details on the document must be clearly visible — blurry or damaged images are not accepted.
KYC verification is typically requested before your first withdrawal or when withdrawing a large amount. In some cases, documents may also be requested to confirm account security or to check suspicious activity.
All documents uploaded to 7c7c are protected with SSL encryption and can only be viewed by authorised team members for verification purposes. They are never shared with any third party under any circumstances. Read our privacy policy for more details.
Account Security
Yes. All your information and transactions on the 7c7c platform are secured with SSL (Secure Socket Layer) encryption technology. This means no one can read or alter your personal data and payment information while it is in transit over the internet.
Always confirm the address 7c7c.lat in your browser's address bar and check that there is a lock icon (HTTPS) at the start of the URL. Sites with slightly altered spellings or different domains may be fake. Avoid logging in by clicking on unfamiliar links.
Change your password immediately and contact us via live chat or email. The support team will check the account activity log and, if necessary, temporarily lock the account to keep it secure. The sooner you let us know, the lower the risk of damage.
Use a password of at least 10-12 characters containing uppercase letters, lowercase letters, numbers, and special characters. Avoid using your date of birth, name, or simple number sequences. Do not use your 7c7c password on any other site.
Never. 7c7c or any legitimate organisation will never ask for your OTP, PIN, or password over the phone, by message, or in live chat. If anyone asks for this information, it is definitely a scam. If you receive such a call or message, report it to our support team right away.
Responsible Gambling
Yes. As part of responsible gambling, 7c7c gives players the option to set their own deposit limits. This lets you control how much you can deposit per day, per week, or per month. Go to the Account Settings section or contact support for detailed settings.
7c7c strictly verifies age. This platform is for people aged 21 and above only. Any attempt by a minor to open an account will be rejected, and if someone who was underage when they opened an account is identified, that account will be permanently closed.
If you feel you need a break, you can take a cooling-off period — during this time logging in to your account will be temporarily suspended. For a longer break, you can choose self-exclusion, where your account will be fully inactive for a set period. The support team will help you with this.
Some common signs are: wanting to place more bets to try to recover lost money, spending beyond your means, hiding your gambling from family or friends, and feeling uncomfortable when you are not playing. If you notice these signs, visit our responsible gambling page or contact support.
Always treat gambling as entertainment, not a source of income. Set a budget before playing and do not exceed that limit. If you lose, take a break rather than feeling frustrated. It is better to avoid playing when you are tired or under mental stress.
More questions?
If you could not find your answer on this page, the 7c7c support team is available seven days a week, 24 hours a day. Help is available in both Bengali and English.
Live Chat — available directly on the site
Email: [email protected]