7c7c Privacy Policy
Your personal information is completely secure with us. This policy explains in detail how 7c7c collects, uses, and stores data.
Introduction & Scope of Policy
7c7c is a trusted online casino and betting platform serving users in Bangladesh. This privacy policy ("Policy") describes how we collect, store, use, and disclose personal information of users of our website and related services.
This policy applies to all 7c7c services, websites, applications, and digital channels through which users interact with us. We are committed to protecting personal information, and our SSL encryption and fair play policy ensure that your data remains secure at all times.
In this policy, "we", "us", or "7c7c" refers to the organisation operating the platform. "You" or "user" refers to any individual using our services.
Information We Collect
We may collect various types of information. The categories of information collected are described below:
Personal Identification Information
- Full name and national identity card number (for age verification)
- Email address and mobile number
- Date of birth and gender
- Postal address (where required)
Financial & Transaction Information
- bKash, Nagad, Rocket, Upay, or bank account details (only to the extent required to process transactions)
- Deposit, withdrawal, and betting history
- Transaction date, time, and amount
Technical & Usage Information
- IP address, device type, and operating system
- Browser type and version
- User activity logs (page views, clicks, searches)
- Information collected from cookies and similar tracking technologies
Communication Information
- Records of communication with us via live chat or email
- Content of complaints, requests, or feedback
How We Collect Information
We collect information in the following ways:
Direct Collection
We collect information you voluntarily provide during account registration, the login process, filling out deposit and withdrawal forms, and when contacting our support team.
Automatic Collection
Certain information is collected automatically through cookies, web beacons, and similar technologies while you use our platform. This information is used to improve service quality and ensure security.
Collection from Third Parties
For identity verification and fraud prevention purposes, we may sometimes receive information from third-party verification organisations. This process is entirely secure and confidential.
Purpose of Using Information
7c7c uses collected personal information for the following purposes:
- Account verification and identity confirmation (including age verification for 21+)
- Processing financial transactions and executing deposits/withdrawals
- Detecting and preventing fraud, irregularities, and unauthorised activity
- Providing customer support and resolving technical issues
- Ensuring platform security and stability
- Sending responsible gaming limits and alerts
- Improving services and refining the user experience
- Complying with applicable legal and regulatory obligations
- Managing important account-related notifications and communications
Data Storage & Security
We give the highest priority to protecting your personal information. 7c7c uses SSL (Secure Sockets Layer) encryption technology, which keeps your data fully encrypted during transmission and prevents unauthorised access.
Retention Period
We retain your personal information for as long as your account is active or as necessary to provide services. Certain information may be retained for a longer period if required by legal obligations or for dispute resolution.
Security Measures
- Industry-standard SSL/TLS encryption
- Secure server and data centre infrastructure
- Regular security audits and vulnerability testing
- Restricted staff access to data
- Automated monitoring systems to detect suspicious activity
However, no method of data transmission over the internet or electronic storage can guarantee complete security. We continuously work to ensure the highest possible level of security.
Sharing Information with Third Parties
7c7c does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Service Partners
Minimum necessary information may be shared with trusted third-party organisations for payment processing (bKash, Nagad, Rocket, Upay, bank transfers), identity verification, and technology infrastructure management. These organisations provide services under strict confidentiality agreements.
Legal Obligations
We may be required to disclose information pursuant to a court order, government directive, or applicable law. In such cases, no more information will be disclosed than is legally permitted.
Fraud Prevention
Information may be shared with relevant authorities to prevent suspected fraud, money laundering, or other illegal activity.
Cookie Policy
Our platform uses cookies and similar tracking technologies. A cookie is a small text file stored on your device that helps us improve our services.
Cookies we use:
- Essential cookies: Required for account login sessions, security verification, and core service functionality.
- Functionality cookies: To remember your preferences, language, and user settings.
- Analytics cookies: To analyse platform usage patterns and improve services.
- Security cookies: For fraud detection and preventing unauthorised access.
You can control or disable cookies by changing your browser settings, though this may affect the proper functioning of some of our services.
Your Rights & Controls
As a user of our platform, you have the following rights over your own information:
- Right to rectification: You may request correction of any inaccuracies in your personal information.
- Right to erasure: In certain circumstances, you may request deletion of your information.
- Right to restrict processing: You may request that processing of your information for specific purposes be restricted.
- Right to object: You may object to certain types of processing.
- Right to data portability: You may request to receive your information in a structured, commonly used format.
To exercise these rights, send an email to [email protected] or contact our 24/7 live chat. We are ready to handle your requests in both Bengali and English.
Child Protection Policy
7c7c provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors. Age verification is a mandatory step in the account registration process.
If any minor's information is found in our system, steps will be taken to delete it immediately. If you become aware of such a case, please contact us.
International Data Transfers
Our servers and partners may be located in various countries. If your information is transferred outside Bangladesh, we ensure that it receives protection equivalent to this policy in that country or organisation.
Various game providers (Pragmatic Play, Spribe, Evolution Gaming, etc.) operate their own privacy policies, and data collected on their platforms falls under their respective policies.
Policy Changes
7c7c reserves the right to update this privacy policy at any time. If significant changes are made to the policy, users will be notified by email or via a notice on the platform.
Updated policies take effect from the date of publication. Continuing to use our services after changes are made indicates that you have accepted the updated policy.
Contact & Complaints
For any questions, concerns, or complaints regarding this privacy policy, please contact us in the following ways:
- Email: [email protected]
- Live chat: Available 24 hours, 7 days a week
- Language: Bengali and English
We are committed to resolving your requests as quickly as possible. Your privacy is very important to us and we are always dedicated to operating a safe and trustworthy platform.